Exchanges and Returns Policy
SHIPPING POLICY
At Brasil Food, we want our customers to be 100% satisfied with their purchases. Delivery takes place within a maximum of 36 hours from payment. In other words, the products arrive quickly at your table.
If for any reason you are not satisfied with your order, please contact us and we will do our best to resolve the issue. If you need to exchange or return a product, follow the instructions in our Exchanges and Returns Policy.
RETURN AND REFUND POLICY
Our return and refund policy for frozen products, such as squash and other Brazilian items, is designed to ensure quality and customer satisfaction. We will only accept returns or offer refunds if the product is delivered outside the stated validity period. To request a refund or return, customers must provide proof of purchase and clear evidence that the product was delivered beyond its expiration date. Our customer service team is ready to help with any issues related to product expiration, ensuring a smooth and reliable shopping experience for all our customers. To be entitled to a return or refund, the product must be in the same condition as you received it and in original packaging.
Contact us by email or phone and we will help you with whatever you need.